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Refund and Returns Policy



On average, orders are processed and shipped within 2 business days from the time that they are received. 

Orders placed online may not be processed until the following business day, so we encourage customers to call 1-800-959-3564 with expedited concerns.

We ship our products through the United States Postal Service (USPS) using USPS Priority or First Class Mail.

Returns & Refunds Policy for End-Use Customers Purchased directly from us

If for any reason you are not satisfied with our products, please contact us as soon as possible for further guidance regarding a return.

Phone: 1-800-959-3564

Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.

We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.

Please note:


  • We are unable to accept returns for products that were delivered more than 30 days prior to return request.


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